FAQs

Q?

WHO ARE THE CHESHIRE & NORTH WALES CRUISE CLUB?

A.

The Cheshire & North Wales Cruise Club is the specialist department of a family owned and operated travel agency established in 1964. The company is a member of ABTA and has a retail office for personal visitors and can assist with enquiries and bookings by telephone and email.

Q?

DO YOU OFFER A HONEYMOON GIFT SERVICE?

A.

Yes, we operate a Honeymoon Gift Service, where family and friends can contribute towards the cost of your honeymoon as part of their wedding gift to you.

Using the Cheshire and North Wales Cruise Club Honeymoon Gift Service couldn't be easier; we will set up and manage your Honeymoon Gift Service, then send your Honeymoon Gift Slips that you can enclose with your wedding invitations.

To discuss our Honeymoon Gift Service in more detail, or to enquire about the honeymoons we can offer, please call to speak to one of our experienced travel consultants on 0845 504 0054

Q?

AT WHAT AGE IS A CHILD CLASSIFIED AS AN ADULT?

A.

This varies by actual cruise company – some are generous enough to even apply child prices to 3rd and 4th adults sharing a stateroom with 2 other adults. The flight element of a package usually applies a child reduction to passengers aged between 2-11 years on their return to the UK. Infants are classed as being under 2 years on return to the UK but will not receive a seat on the aircraft. Call us for more details.

Q?

ARE TRANSFERS INCLUDED WITH MY HOLIDAY?

A.

This varies depending on the travel arrangements concerned. If transfers are not included we can either arrange them or advise local costs.

Q?

DO I NEED TO TAKE ANY HEALTH PRECAUTIONS BEFORE TRAVELLING?

A.

At the time of booking we will go through a checklist with you. If any vaccinations, or special medication, may be required, we will advise you to contact your GP.

Q?

WHAT ARE THE PASSPORT AND VISA REQUIREMENTS FOR MY TRIP?

A.

Again, at the time of booking we will go through a checklist with you. This helps us identify specific advice applicable to each person travelling.

Most cruise companies insist on passports having at least 6 months validity beyond the return travel date so, unless advised to the contrary, take this as a minimum requirement.

Requirements can change and it is your responsibility to ensure that you comply with applicable passport and visa requirements and take all necessary documents with you to gain access to any country or region to which you make travel arrangements. If you fail to do so, you will be solely responsible for any cost, loss, or damage which you or the Company incurs as a result of your failure.

For regular updates on visa requirements or any conflictions in particular regions, see the Foreign Commonwealth Office Website www.fco.gov.uk

Clients not holding passports marked "British Citizen" must check applicable requirements with their Embassy, Consulate, or the British Foreign Office.

Q?

WHAT IS AN E-TICKET?

A.

E-ticket is the paperless electronic ticket; it's paperless because when you book it the details are safely stored in the airline booking system so there is no need to send you a paper ticket. This makes it easy to change your booking.

Please note, effective from 1 April 2004 it is mandatory for customers to have an e-ticket on all routes where e-ticket is available.

Customers do not have the option to select a paper ticket prior to travel or for a paper ticket to be made available at the airport from this date, where the route is an e-ticket route and an e-ticket is applicable.

Q?

WHEN DO YOU DESPATCH MY TRAVEL DOCUMENTS?

A.

Travel documents are usually ready for dispatch to you at least two weeks before departure, but cannot be released until we have received full payment (in cleared funds) from you for your package holiday or other holiday arrangement.

If you are not travelling on an e-ticket your documentation should be delivered a minimum of 7 days prior to departure, should you not receive your documents, please contact Customer Services on 0845 504 0054 for assistance.

Q?

IS IT SAFE TO BOOK A HOLIDAY ON YOUR WEBSITE?

A.

We are always concerned about Internet security and take care in ensuring all personal information is submitted securely.

We do not take bookings online through this website, not do we ever ask for credit card details via email. In the event that we do require a payment, we will always contact you via phone and go through a security check first.

Q?

WHAT ARE YOUR OPENING TIMES?

A.

Our standard opening times for our Travel Consultants and Customer Service team are:

Mon 09:00 until 17:30
Tue 09:00 until 17:30
Wed 09:00 until 17:30
Thu 09:00 until 17:30
Fri 09:00 until 17:30
Sat 09:00 until 17:00
Sun Closed

Times may vary on public bank holidays, please check this week's opening times at the top of each page on our website.

Q?

WHAT IF I HAVE A PROBLEM OUTSIDE OFFICE HOURS?

A.

Our regular telephone number will have recorded contact details.
Please note: This service is provided for emergency assistance only.

Q?

WHAT AIRLINES DO YOU USE & CAN WE UPGRADE?

A.

Wherever possible we use major scheduled airlines. However, particularly from regional airports, we may suggest using one of the no-frills airlines in order to get a more direct routing.

With some scheduled airlines we can get Premium Economy, Business Class and First Class. Actual classes, and how they compare, varies by airline. We can explain the difference and advise on their relative value.

No-frills carriers tend to not offer upgrades although seating with extra legroom may be available with some carriers.

Q?

WHAT IS THE BEST WAY TO ARRANGE A COMPLEX ITINERARY?

A.

Ideally arrange an appointment to visit our office and discuss your plans with one of our travel advisors. We are not just cruise specialists – we can help you create the perfect itinerary based around your individual needs.

Stopovers, pre/post cruise hotels, complementary tours and self-drive options can all be part of your bespoke travel experience.

Every successful itinerary begins with talking.

Q?

WHAT ABOUT SUITABILITY FOR PERSONS WITH SPECIAL NEEDS?

A.

At The Cheshire & North Wales Cruise Club we provide one-to-one advice for persons with special needs. Individual needs vary as does the suitability of particular vessels. Hence we will require specific information from you in order to make a qualified recommendation.

Many modern cruise ships are designed to cater for guests with mobility problems and are generally wheelchair accessible in most of the public areas.

Show areas normally have reserved areas for wheelchair guests and their accompanying partner. One of the biggest issues is ports where disembarkation is by tender as there is no wheelchair access.

Q?

DO YOU MAKE A CHARGE FOR PAYING BY CREDIT CARD?

A.

Current charges for credit cards are 2% of total payment (Visa and Mastercard) and American Express charges are 3%.

Please note, these charges are subject to change and you will be notified of the relevant charges at the time of payment.

There is no charge for payments made by debit card, cheque, cash or bank transfer.

Q?

HOW MUCH DEPOSIT IS REQUIRED TO CONFIRM MY BOOKING?

A.

Once again this varies by cruise company and will be advised at the time of booking.

Q?

WHEN IS THE BALANCE DUE ON MY CRUISE?

A.

The balance of your holiday is usually due not less than 12 weeks before departure. If we do not receive this balance in full and on time we reserve the right to treat your booking as cancelled by you in which case standard cancellation charges will apply.

Please note that some cruise companies may require full payment at the time of booking. The actual date your balance is due will be advised at the time of booking.